Kannect keeps getting better.

Social Sharing

Added a new Social Sharing tool under Communication so you can create and publish posts to your social channels directly from Kannect.

• Create and share social posts from Communication > Socials
• Improved security around social posting

Member notifications

Improved member-related notifications so new members receive more accurate and relevant alerts on mobile.

• Plan details now included in member add notifications

Task tracker security

Strengthened security around the task tracker to better protect your organization's data.

Smoother sign-up for verified admins

We fixed issues that could block newly verified admins from completing sign-up or saving their work. Verified accounts now move through sign-up reliably, even when their session started before verification.

• Accept our own verified email flag during sign-up
• No longer refuse a verified email because the session predates verification
• Verified admins can save right after signing up

Communications history on member profiles

Every email and push notification sent to a member is now recorded on their Communications tab, giving you a clear history of how you've reached out.

Forms

Build and manage custom forms to collect information from your community right from the dashboard.

• Create and publish forms
• Gather responses from your community

Enhance with AI and AI credits

Polish your content with a new Enhance with AI option, powered by an AI credit system so you can track and manage usage.

• One-click Enhance with AI for your content
• AI credit tracking to manage usage

Plan limits

Plan limits are now applied more clearly so you always know what's included in your subscription.

Fixes and improvements

Resolved a range of issues to make everyday tasks smoother and more reliable.

Donation form saving

Resolved an issue so donations save reliably across both standard and dynamic donation forms, including gifts from non-member donors.

• Non-member donations now save correctly

Clearer resource emails

Resource-related emails now use consistent, up-to-date wording and correctly fill in details like the resource title and organization name.

• Uses "resource" wording consistently
• Resource title and organization name populate correctly

Onboarding email links

Links in the onboarding email now point to the right places so new members land where they should.

• App link now opens your organization's own app instead of a generic page
• Fixed the App Store link

Signup safeguards

Finishing signup is now more reliable, preventing an already set-up organization from being accidentally sent back into onboarding.

Build and manage your community website

A new website editor lets admins design and publish their organization's public website directly from the dashboard, with safe publishing controls and access permissions.

• Edit pages individually with in-canvas editing
• See and apply your organization's brand colours
• Pull in your events, resources, and campaigns as content
• Publish, revert, or reset back to the original after unpublished edits
• Website editor access controlled by permission

Shared media library

A central media library lets your organization store and reuse images and files across the platform.

Automatic payment reminders for unfinished applications

Applicants who start a paid application but don't complete payment now automatically receive a reminder, helping you recover abandoned sign-ups.

• Payment-request reminders sent for abandoned paid applications

No more unexpected payment emails when adding members

Adding a member no longer triggers an unwanted 'complete your payment' email.

Emails now display emojis correctly

Saving an email template no longer turns emojis into question marks and keeps your layout rows intact.

Feature welcome popups remembered per admin

Welcome popups for new features now remember when each admin has seen them, so they won't keep reappearing.

AI-assisted resource drafts

Admins can now generate a first draft of a resource with AI, tailored to your organization's real offerings so you can start from something useful instead of a blank page.

• Set length, tone, and audience, and paste in reference material
• Pull in content from reference links, including online PDFs
• Choose to auto-generate a branded banner or upload your own
• Clean formatting with consistent length ranges and no em-dashes
• Flags links it can't read so you know what to review

Activity summary emails for admins

Opted-in admins can receive a digest of their organization's recent activity, with a per-admin cadence so everyone gets the frequency that works for them.

• Choose Off, Daily, or Weekly delivery
• Preview the summary before it sends

Campaign donor counts and filtering

Campaign listings now show an accurate donor count for each campaign, and you can filter campaigns by inactive status.

• Donor count shown per campaign
• New inactive status filter

Editing and rejoining members

Resolved an error that incorrectly reported "User is already a member" when editing a member or rejoining after a cancellation.

Add existing members to additional groups

When adding a person who is already a member, you can now place them into another group without creating a duplicate record. This makes it easier to manage people who belong to more than one group.

• Existing members can be added to additional groups
• Abandoned or incomplete applications are cleaned up automatically

Notifications When Members Are Added to a Group

When your organization adds an existing member to a group, that member now receives a notification so they stay informed about their involvement.

• Automatic notification sent when a member is added to a group

Membership management fixes

We resolved issues affecting membership cancellations and history so that member records stay accurate and reliable.

• Improved handling of member cancellations
• Corrected membership history records

Membership & Multi-Group Support

We've enhanced how memberships work and added support for managing multiple groups within your organization, giving you more flexibility in how you organize and engage your community.

• Improved membership handling
• Support for multiple groups in applications

Multi-Group Support

You can now organize and manage members across multiple groups, making it easier to segment and engage different parts of your community.

• Assign members to more than one group
• Streamlined management of segmented audiences

Custom Fields

Fixed an error that could occur when using radio button options in custom fields, ensuring they save and work reliably.

• Resolved an invalid input error on radio option fields

More reliable membership renewals

Renewal charges now go to the correct connected account tied to each saved card, and members are reminded to update payment details when their card is out of date. This helps prevent failed renewals and lost revenue.

• Renewal payments processed on the card's actual connected account
• Automatic reminders for members with stale or expiring payment methods

Reliable donation thank-you messages

Resolved an issue that could prevent donation thank-you confirmations from being processed correctly, so donors reliably receive their acknowledgments.

Directory self-submission for invitees

Invitees can now submit and update their own directory listings through a shareable link, with admins reviewing and approving each submission from the dashboard. This makes it far easier to build and maintain an accurate community directory.

• Invitees can upload a logo or profile image (admin-controlled per form)
• Optionally let invitees add their own team members
• Per-organization custom industry categories, with approvals adding new categories automatically
• Support for custom tags on listings
• Admins see pending-review and hidden status on the approval page

Directory self-submit fixes

Resolved several issues that could disrupt directory submissions and reviews.

• Re-submitting a listing no longer creates a duplicate
• Primary contact details are now kept correctly
• Fixed a crash when submitting certain categories or tags
• Added an endpoint to see all of a person's listings across their roles

Correct attendee list on event details

Fixed an issue where event details could show duplicate attendees, so attendance counts and lists are now accurate.

Stronger security for donation thank-you messages

Added signature verification to donation thank-you requests to ensure they come from a trusted source, better protecting your donors.

Corrected donation form saving

Fixed an issue where saving donation settings could silently fail to store form configurations, leaving fields blank.

• Donation form settings now save reliably from the admin

Flexible donation forms

Donation pages now support both standard and dynamic form options, giving you more control over how supporters give. We also closed gaps in donor records so your donation data is more complete and accurate.

• Choose between standard and dynamic donation forms
• More reliable donor information

Payment account setup fixes

We resolved issues with setting up and managing your payment account so onboarding is smoother and more reliable.

• Clicking "Set Up Standard Account" more than once no longer creates duplicate accounts
• The Wallet page now shows the correct status right after Stripe onboarding

More reliable data loading

Fixed an error that could occur when paging through lists, so results load consistently.

Campaign donation form editor picks the right fields and templates

Fixed an issue where the field and template picker for campaign donation forms could pull from the wrong source, so the options you see now match your campaign correctly.

• Donation form field and template choices display accurately

Smarter payout settings for connected Stripe accounts

Payout settings now recognize your specific Stripe account type and show the relevant options, making it clearer how and where your payouts are handled.

• Payout settings adapt to your connected Stripe account

Custom application fields and templates

We refined how custom application fields and templates work so that event and campaign fields stay properly separated and load more reliably. This makes building and reusing application forms smoother and more predictable.

• Event custom fields and templates are now saved independently
• Templates are correctly scoped to match the event/campaign field split
• Fixed bugs affecting application fields and templates

Custom Fields for Campaigns

You can now add and save custom fields on campaigns, letting you capture the extra details that matter to your organization.

• Store additional campaign information tailored to your needs

Event Details and Attendees

You can now view detailed event information along with the list of attendees, making it easier to manage and track participation for your events.

• See full event details at a glance
• View who's attending each event

More reliable email broadcasts with unsubscribe footers

Email broadcasts now send dependably and include the required unsubscribe and address footers, so campaigns reach the right people and stay compliant with anti-spam rules.

• Automatic unsubscribe footer and header added to marketing broadcasts (CAN-SPAM compliance)
• Preview now shows the auto-generated footer before you send
• Fixed broadcasts to a Group audience that resolved to zero recipients
• Large sends now queue reliably instead of stalling the request
• Friendlier status messages and accurate send scheduling

Redesigned, branded automated emails

Automated (triggered) emails now use a polished, branded design with your organization's logo and personalization, making member communications look consistent and professional.

• New branded email design with your org logo in the header
• Personalize with first name, last name, full name, org link, and org logo merge fields
• Friendly date formatting (e.g. "July 26, 2026") for renewal and end dates
• Fixed emojis that previously showed as "?"
• Separate editable templates for updates and donation thank-yous, plus a preview option

Self-service directory listings

Organizations can now let people submit their own directory listings, with a review-and-approve workflow and reusable custom fields, making it easier to grow and manage your community directory.

• Public, browser-only invite links with a compliant email footer
• Pending-review flag with approve/deny for self-submissions
• Reusable custom-field library for listing forms
• Clearer error messages and accurate logging of invites in member history

Functional Team Management roles

Admin roles and permissions now match the real navigation and actually control access, with clearer, friendlier error messages when something goes wrong.

• Permissions organized to mirror the actual left navigation
• Related toggles grouped under logical parents
• Friendly, client-facing error messages instead of raw technical errors
• Fixed an issue that blocked adding new admins

Rich member notes with attachments

Member notes now support rich text and a single attachment (file or link) with edit and delete, so you can keep richer records on each member.

• Attachments open inline in the browser instead of forcing a download
• Edit and delete existing notes

Dashboard activity and quick-start improvements

The dashboard now surfaces more of what's happening in your community and remembers your setup progress across sessions.

• Recent Activity now includes member-driven events like tickets, groups, and likes
• Recent Activity shows more items (up to 25)
• "Your community is live" card and guided-tour progress are now remembered

Community analytics

A new community analytics view shows profile and engagement views and clicks across web and mobile, so you can see how people interact with your organization.

• Combined web and mobile engagement data
• Graph bars now count clicks to match the click summary cards

Wallet and billing details

The Wallet and Billing areas now show complete, accurate financial information pulled from real data, giving you a clear picture of transactions, payouts, and fees.

• Overview, Transactions, and Payouts tabs populated with real data
• Fixed transaction categories, fees, and net amounts
• Fees now shown as Stripe fee plus Kannect platform fee
• Kannect platform fee excluded on nonprofit donations
• Real Stripe billing details, payment method, invoices, and plan usage limits

Improved Contact Us support tickets

Support tickets submitted through Contact Us now send reliably with all the details, so requests don't get lost.

• Includes all Contact Us details with readable labels
• Always copies the Kannect support team
• Attachments upload correctly, with a friendly message for oversized files

More accurate member and membership handling

Fixed several issues in member management so dues status, plan assignments, and renewal dates are calculated correctly.

• Dues status now derived from the actual membership
• Corrected plan assignment, payment gating, and renewal roll-forward
• Renewal-date override now works the same when editing a person as when adding one
• Fixed errors that could occur when adding a person

Event Creation & Ticketing

We've refreshed the event create and edit experience and added ticketing, making it easier to set up events and manage attendee tickets.

• Updated event create and edit interface
• New ticketing functionality for events

Scheduled Email Broadcasts

Broadcasts can now be scheduled and sent reliably in the background, so your messages go out at the right time without you having to stay on the page.

• Schedule broadcasts to send at a future date and time
• More reliable background delivery

Member Payment Gating

You can now restrict access to certain features or content until a member's payment is complete, making it easier to manage paid memberships.

• Gate access based on member payment status

Member Notes

Add private notes to member records to keep track of important details and interactions with your community.

• Record notes on individual member profiles

Group Info in Messaging

You can now view group details directly within messaging, making it easier to see who's part of a conversation and manage group communications.

• View group information from within a message thread

Archive and Delete Group Messages

You can now archive or delete group messages, making it easier to keep your conversations organized and clutter-free.

• Archive group messages you no longer need front and center
• Permanently delete group messages

Dashboard Analytics and Recent Activity

The dashboard now surfaces analytics and a recent activity view so you can quickly see how your community is engaging.

• New analytics overview
• Recent activity feed
• Directory fixes for more accurate member listings

Create and Edit Groups

You can now create new groups and edit existing ones directly from the dashboard, making it easier to organize your community and manage membership.

• Create new groups
• Edit group details

Updated Payment Account Setup

We've upgraded our payment processing to give you a more complete Stripe account experience with greater control over your payment settings and payouts.

• More robust payment account management
• Expanded access to Stripe account features

Group Conversations

Group messaging now shows clearer visibility and grouping details so conversations are easier to follow and manage.

• Conversation lists now reflect group membership more accurately

Wallet, Billing & Contact Us

Added support for managing your wallet and billing, plus the ability to submit Contact Us requests directly from Kannect.

• View and manage wallet balance and billing
• Submit support tickets through Contact Us

Group Messaging

You can now send and manage group messages, making it easier to communicate with multiple members at once.

• Send messages to groups of members
• Resolved an issue where group messages could appear empty

Message Attachment Notifications

You now get notified when a message includes an attachment, so you never miss shared files. We also fixed an issue with notification delivery.

• Notifications now include message attachments
• Resolved a notification delivery issue

Triggered Emails & Payment Requests

Automated emails now display dates in a clearer, friendlier format, and we've fixed issues with requesting payments and auto-approval so those flows work more reliably.

• Easier-to-read dates in triggered emails
• More reliable payment requests
• Fixes to auto-approval behavior

Rich messaging with photos, videos, and documents

Messaging now works much like WhatsApp Web, letting you share files and reply to specific messages in a cleaner, more reliable chat experience.

• Send photos and videos in conversations
• Attach documents to messages
• Reply directly to a specific message
• Group messages show the correct sender name and align sent vs. received correctly
• Reactions and organization welcome messages display properly

Email broadcasts

Send designed email broadcasts to your members with saved templates, drafts, and full tracking so you can see how your campaigns perform.

• Save email designs as reusable templates and drafts
• Track opens and clicks on each broadcast
• Personalize with merge tags like organization name and first name
• Choose your sender name, from-address, and reply-to
• Designs render correctly in Gmail and other inboxes

Email sending limits

You can now set and enforce sending limits on email campaigns to help manage volume and deliverability.

• Limit emails on individual campaigns

Custom domain setup made automatic

Connecting your own website domain is now largely hands-free, with automatic certificate provisioning and verification so your site goes live without manual steps.

• Automatic certificate issuance and DNS verification
• Auto-verify sweep requires no user action
• Self-heals if setup gets stuck
• Automatically sets up www for root domains
• Website branding settings for a custom look

Bulk member and directory import

Import members and directory listings from a CSV file, mapping your own columns and assigning plans, groups, programs, and statuses per person.

• Flexible column mapping including custom fields
• Assign plan, group, program, and membership per row
• Set per-person status from your spreadsheet
• Handle different date formats for birthdays and plan start dates
• Check which email addresses already exist before importing

People CRM: custom fields and statuses

Build a richer member database with organization-defined statuses and custom fields, plus faster searching and filtering across your people.

• Create custom member statuses
• Add custom fields, including dropdown and checkbox options
• Unified search by name, email, or phone with a status filter
• Deleted members are hidden and can be safely re-added

Membership application templates

Create reusable bundles of custom fields so you can quickly build consistent membership application forms.

• Reusable custom-field library for applications
• Reusable field bundles for faster form setup

Memberships, plans, and renewals

Expanded membership management with renewals, discounts, plan images, and clearer handling of plan limits.

• Membership renewals and discounts
• Add images, short descriptions, and recommended flags to plans
• Plan limit handling and notifications
• Membership banners

Engagement analytics

A new engagement view gives you insight into member activity and how resources are being used across web and mobile.

• Engagement tab with membership details
• Resource likes broken out by web vs. mobile

Email attachments and reliable delivery

Announcement emails now support attachments and organization emails have consistent branding, with clearer error messages when something goes wrong.

• Attach files to announcement emails
• Consistent branding on organization-triggered emails
• Friendly messages instead of raw technical errors on invite or add failures

Improved Eventbrite event import

Importing event details from Eventbrite now works reliably across all regional domains.

• Reads event details from any Eventbrite domain (.es, .ca, .co.uk, etc.)

Resource and image upload fixes

Resolved several issues with saving resources and uploading images so your content and graphics look right.

• Resource authors now save correctly
• Attached documents are preserved when saving without a new upload
• Images keep transparency instead of showing black backgrounds
• Fixed image upload in the rich text editor

Onboarding and setup improvements

Small refinements to help you get set up, including keeping the setup guide dismissed once you close it.

• Setup guide pop-up stays closed after you dismiss it
• Team management and role-saving fixes

Email Broadcasts

Send designed email campaigns to your members with a step-by-step wizard, from choosing recipients to composing and previewing the message. A full drag-and-drop email editor lets you build professional, mobile-friendly emails without any code.

• Choose your audience by groups, memberships, custom statuses, or hand-picked members
• Pick a sender name and reply-to address, or send from your own custom domain
• Drag-and-drop editor with merge fields, image upload, smart columns, and ready-made blocks
• Save designs as reusable templates and preview before you send
• See a real recipient count and jump freely between steps
• View sent broadcasts with an email preview, plus duplicate and re-use them

Triggered Emails

Clearer, easier-to-manage automated emails that go out based on member actions, with better labeling and in-context help.

• Renamed tabs to clearer labels and hid options that aren't ready yet
• Added help and FAQ explaining action-based sends and inviting members
• Merge-field help so you can personalize automated emails
• Consistent fonts across the template editors

Custom Email Domains

Send emails from your own domain instead of the default address, with guided DNS setup so your messages look fully branded.

• Step-by-step domain verification with DMARC guidance
• Shows your real sender identity (custom domain or default address)
• Clarified that the default sender covers triggered emails while broadcasts can add more

Custom Domains for your Discover Website

Connect your own web address to your Discover Website, with clear setup instructions for both root domains and subdomains.

• Guided DNS instructions with per-field copy buttons
• Automatic verification checks with a live status indicator
• Handles both root domains (A records/ALIAS) and subdomains correctly
• Copyable live link and a default web address fallback

Discover Website Branding

Customize the look of your Discover Website and mobile app with your own fonts, favicon, and branding, previewed live as you edit.

• Live font preview with your chosen typeface
• Upload your own favicon
• Mobile simulator with a white-label toggle
• Higher-quality logos with transparent backgrounds and AVIF support

Bulk Upload for People and Directory

Import large lists of people or directory members from a spreadsheet with a guided upload, mapping, confirm, and results wizard.

• Map your spreadsheet columns to the right fields, including groups, programs, and memberships
• Choose your date format so any date style imports cleanly
• Downloadable template and a mapping summary before you confirm
• Warns how many people already exist before importing
• Full-width results screen with clear import stats

People Table & Management

A refreshed People table with faster loading and powerful tools to find, filter, and manage your members.

• Live search, status filters, sortable headers, and an email column
• Column picker, status manager, and custom-field manager in settings
• Export selected standard and custom fields to CSV
• Custom status colors shown on table badges
• Smoother loading with no layout shifts, and page position preserved when opening records

Custom Fields & Statuses for Members

Define your own reusable member fields and custom statuses so you can track exactly the information that matters to your organization.

• Create org-defined custom fields with reusable options and checkboxes
• Add your own member statuses with custom colors
• Predefined fields (address, emergency contact, preferred contact, DOB) available in the field picker
• Custom fields shown on the member profile and edit pages
• Contacts can be set Active/Inactive and assigned to groups and plans

Member Profiles

A cleaner, clearer member profile and edit experience with better labeling and status indicators.

• Separate Active Status and Mobile Access with clear icons and tooltips
• Application form fields grouped under a labeled section
• Communication history timestamps shown in your organization's timezone
• Steadier layout that no longer jumps while data loads

Messaging (New Version)

A rebuilt messaging experience with a modern chat design, emoji reactions, and improved group conversations.

• New chat bubble design with an emoji picker in the composer
• React to messages with emoji and view reaction details
• WhatsApp-style sender names and colors in group chats
• More reliable sending and message loading

Directory Management

Improved tools for managing your directory, including a bulk importer, richer editing, and reliable image handling.

• Bulk upload wizard matching the People design, with a Download Template button
• Click a row to edit and locale-aware dates
• Consistent pagination with a page-size selector
• Rich text editor and image upload fixes

Reusable Application Fields & Templates

Build reusable custom application fields and manage application form templates once, then use them across groups and memberships.

• Reusable field library wired into add and edit screens
• Application templates managed in settings, including seeded membership forms
• 'Add from a template' picker available when editing memberships
• Custom fields shared across Groups and Memberships

Groups & Memberships

Easier group and membership management with clearer actions and richer membership details.

• Add Group action with a settings gear for custom fields and export
• Add short descriptions, image uploads, and a 'recommended' flag to memberships
• Smoother loading on membership settings

Resources

Better resource editing and clearer engagement insight.

• Authors and uploaded documents are preserved across edits
• See likes from Website and Mobile separately

Engagement Activity Timeline

A unified engagement view showing member activity in one timeline, with a category filter to focus on what you need.

• Single activity timeline replacing separate sub-tabs
• Filter by activity category

Signup & Trial Updates

A smoother signup experience with email verification moved into the signup wizard and an updated trial length.

• Email verification now happens during signup step 1
• Trial length updated to 7 days
• Clearer error messages instead of generic timeouts
• Friendly message when arriving with a password reset error

Email Broadcasts

Send beautiful, branded emails to your members right from Kannect — no third-party tool needed.

• Drag-and-drop email designer with text, images, buttons, logos, and layout blocks.
• Save and reuse your templates and drafts.
• Smart audience selection by group, status, or manual pick; people without an email are skipped.
• Personalize with merge tags like {{first_name}} and {{org_name}}.
• Send from your own verified email domain with your chosen sender name and reply-to.
• Reliable Gmail-safe rendering, with preview and duplicate before sending.

People — a more powerful member database

Your member records are now fully customizable to how your organization actually works.

• Custom fields on member profiles — text, dropdowns, and checkboxes with your own options.
• Custom member statuses to match your real workflow.
• Track contacts separately from members and convert them when ready.
• Cleaner member profiles with clearer status indicators and correct phone formatting by country.
• Faster member list with a redesigned pager and a go-to-page jump.

Engagement timeline

A unified activity view for each member — joins, plans, and activity in one timeline, with a category filter.

Account & reliability improvements

A range of fixes that make everyday use smoother and more trustworthy.

• Friendlier login and password-reset with clear messages instead of raw errors.
• More reliable member invite emails, now logged in communication history.
• Image uploads preserve transparency — no more black or white boxes behind logos.
• Timestamps display in your organization’s timezone.